Citibank has retail banking operations in more than 100 countries and territories around the world
A Career with Citibank has much to offer. Citibank provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, the best brand, and the broadest array of product.
Citigold Phonebanking Executive
- Consistently delight customer through superior service delivery, individually as well as jointly as a team. Work together with other related areas in delivery the ideal customer experiences.
- Accountable for meeting of service and productivity indicators by working jointly with the team to ensure achievement of the targets and meeting the standard indicators.
- Accountable for accuracy & timeliness in processing customer instruction.
- Provide feedback on problem incidence/service issues to Premium Service Head.
- Ensure that problem/complaints are solved timely and satisfactory.
- Assist Citiphone Services/Manager in handling complex issues.
- Participate in implementation of Citibanking strategy though project and assigned tasks.
- Participate actively in indentifying and pursuing opportunities to improve customer satisfactions, productivity and working environment.
- Responsible for building the customer relationship though identifying customer needs and effective cross-sell process.
- Providing sales leads to other relevant department to support their acquisition effort .
- Participate in regular forum with supervisors by providing feedback for improvement to deliver consistent customer experience.
- Assist Citiphone Unit Head/ Supervisors in training /coaching new Citiphone staff.
- S1 ( Bachelor Degree )
- 2 years experience in service area
- Fluent in English
- Possess good communication, analytical, problem solving & decision making skills.
- Good knowledge in both Banking & Cards would be advantage.
- Result oriented with proven service quality performance.
- Ability to interact and work with people from all levels
- Ability to work in a high-pressure environment.
- Driven, dynamic, proactive and maintains positive outlook at all times.
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