Wednesday, December 14, 2011


CCA has operations in five countries – Australia, New Zealand, Fiji, Indonesia and Papua New Guinea – manufacturing, selling and distributing a diversified product portfolio including carbonated soft drinks, water, sports and energy drinks, fruit juice, flavoured milk, coffee and packaged ready-to-eat fruit and vegetable products.

Pacific Beverages, CCA’s 50/50 joint venture with SABMiller, one of the world’s largest brewers, manufactures and markets a range of premium beers in Australia and New Zealand, and also sells and distributes the premium spirits portfolio of Beam Global Spirits & Wines.

CCA’s major shareholder – The Coca-Cola Company – owns 30% of CCA’s shares and has two directors on CCA’s eight member Board of Directors.

CCA’s head office is in Sydney and the Company is listed on the Australian Securities Exchange.  With a market capitalisation of over A$8 billion, CCA is one of Australia’s ‘Top-50’ listed companies.

Coca-Cola Amatil Indonesia one of the leading manufactures and distributors of The Coca-Cola Company products in Indonesia, is inviting the right candidate to fill in a challenging position in Information technology area as:

Issue Management Analyst
Jakarta Raya
Issue Management Analyst will be responsible to monitor and implement consumer-related affairs as to restrain complaints from escalating and damaging the company’s brand reputation.

Issue Management Analyst is responsible for:

  • Monitor and analyze the improvement process of managing customer service performance in order to obtain effective and efficient customer service process
  • Handle and settle all consumer inquiries/complaints associated with CCBI’s (Coca-Cola Bottling Indonesia) products, services and other related matters by educating the consumer on CCAI’s product and services
  • Liaise closely with QA section in handling and managing unfavorable situations related to product complaints, ensuring that management is advised appropriately should issues escalate to potential crisis
  • Measure, analyze and improve Customer Satisfaction outcomes in order to protect company's long term reputation
  • Monitor and control of updated TCCC (The Coca-Cola Company) IMCR (Incident Management & Crisis Resolution) implementation and trainings across CCAI in order to maintain organization stability during the crisis period and the impact on corporate image
  • Plan and develop trainings and refresher courses for front liners to improve Issues handlings with main objective to minimize unsettled cases
  • Maintain updated and comprehensive monthly report regarding issue management and give analysis and recommendation for continuous system improvements
  • Identify area for improvement, develop improvement program and monitor the implementation to increase process efficiency, cost effectiveness, or increase productivity
  • Prepare, monitor, control the annual department budget to ensure expenditure is in line with the Business Plan
  • Take responsibility for providing and managing a work environment that is safe and without risk to health by ensuring OHS (Occupational Health and Safety) policy, plans, procedures, induction, training and work instructions are followed. Ensure that hazard management including identification, assessment and control are undertaken

Accountable for the said imperative functions, ideally you should have the following qualification:
Holding minimum a bachelor degree from reputable university from any relevant major
Having 5 years of working experience in Corporate Affairs / Public Relations/ communication areas
Excellent knowledge of brand awareness also outstanding conflict resolutions, crisis management and project management skill
Behavioral Competencies required :

  • Core Competencies:
  • Orientation to Excellence
  • Customer Orientation
  • Communication & Influencing
  • Problem Solving
  • Collaboration

Leadership Competencies:

  • Decision Making
  • Financial Acumen
  • Developing Others
  • Managing Performance
  • Planning & Executing
  • Cost Controller for Manufacture (Cibitung Area)
    Bekasi (Jawa Barat) - Cibitung

  • Cost Controller for Manufacture will Provide commercial support to manufacturing and warehouse function in Cibitung through the provision of analysis, financial insight, strategic direction and compliance advice to ensure proper allocation of company resources.


  • Accountable for the said imperative functions, ideally you should have the following qualification:
  • Holding bachelor degree from Economics / Management / Accounting or any relevant major from reputable university.
  • Minimum 2 years experience in commercial or finance environment

Technical Competencies:

  • P/L Statements, Balance Sheets, Cashflow statements
  • Spreadsheeting to moderate level
  • Systems knowledge of Oracle, SAP, other

Behavioral Competencies required :
Core Competencies :

  • Orientation to Excellence
  • Customer Orientation
  • Communication & Influencing
  • Problem Solving
  • Collaboration
  • Leadership:
  • Bulding & Managing Partnership

Send your comprehensive resume with photograph
(Not more than 100 Kb) to:
Only short listed candidate will proceed

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